Returns & Refund Policy
At Tropicah, we are committed to ensuring customer satisfaction while maintaining the highest standards of hygiene and quality control.
Final Sale Items
All items discounted by 20% or more are considered FINAL SALE. This includes:
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Promotional offers
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Sale collections
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Orders placed using discount codes of 20% or more
Final sale items are not eligible for return, refund, exchange, or store credit.
Return Request Process
To request a return, please contact us within 10 days of delivery at:
Please include:
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Your order number
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The item(s) you wish to return
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A brief reason for the return
Once your request has been reviewed and approved, you will receive detailed return instructions.
Please note that returns sent without prior authorization may not be accepted.
Return Shipping Options
Prepaid Return Label
For your convenience, Tropicah may provide a prepaid return shipping label.
Please note:
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Return shipping fees vary depending on package size, weight, and destination
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The return shipping cost will be deducted from your refund total
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Customers are responsible for securely packaging returned items
Once your return is received and inspected:
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Refunds are processed within 3–5 business days
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Depending on your financial institution, it may take up to 10 business days for the refund to appear on your original payment method
Original shipping charges, duties, taxes, and customs fees are non-refundable.
Return Eligibility & Conditions
Due to hygiene and quality control standards, returned items must meet all of the following conditions:
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Unworn, unwashed, and in original condition
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Tried on over underwear only
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Hygiene liner fully intact
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Free of stains, makeup, deodorant, self-tanner, perfume, smoke, detergent, or body odor
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All original tags attached
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Original packaging and eco cotton bag included
If your order included a promotional gift with purchase, the gift item must also be returned with the qualifying merchandise. If the gift is not returned, its retail value will be deducted from the refund amount.
Items that do not meet our return standards may:
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Be refused
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Be returned to the customer at their expense
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Or be disposed of without refund
Tropicah reserves the right to determine return eligibility upon inspection.
Non-Refundable Items
The following items are non-refundable and considered final sale:
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Items marked FINAL SALE
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Items discounted by 20% or more
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Orders using discount codes of 20% or more
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Shipping charges
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Duties, customs fees, and import taxes
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Gift cards (if applicable)
International Orders (United States)
For U.S. orders:
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Customers are responsible for any applicable duties, import taxes, or customs fees charged by U.S. authorities
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Refused shipments or unclaimed packages may be subject to return shipping and restocking fees
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Original shipping charges are non-refundable
Contact Us
For any return or order-related questions, please contact: